Returns & Exchanges


 GENERAL POLICY

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us in it's original condition within 14 days of receipt.

You are responsible for return shipping costs. Onslowness.com does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.

Thus, we recommend our customers to return the item to us via a secure, trackable service.

For customers outside of UK, please take care if a customs declaration form is required, to correctly mark the goods as a 'RETURNED ITEM'. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer.  

The returning address is as follows:

Studio On Slowness
241-243 HACKNEY ROAD
LONDON
E2 8NA

 

 

EXCEPTIONS

1. Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged;

2. Please note that earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund or exchange any earrings purchased at Onslowness.com;

3. Also exempt from any refund or exchange are Bespoke, made to order items or jewellery altered to a customer request.

 

 
MORE IMPORTANT NOTES

As said above, we do accept refund & exchange, which we believe is part of good and responsible shopping service.

However, we still would like to add some notes. Most of the collections and pieces are created and crafted by the designers’ own hands in their studios. Consequently, no single piece comes from mass production.

Craftsmanship items are not like mass production ones. We sometimes are unable to stock and on some occasions they are made to order. Therefore, please cherish its uniqueness and think twice before you place the order.


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