Refund policy

REFUNDS & EXCHANGES POLICY

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund or exchange, please return the item to us in it's original condition within 14 days of receipt.

You are responsible for return shipping costs. ON SLOWNESS does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.

Thus, we recommend our customers to return the item to us via a secure, trackable service.

For customers outside of UK, please take care if a customs declaration form is required, to correctly mark the goods as a 'RETURNED ITEM'. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer.

The returning address is as follows:

ON SLOWNESS
S002, 2/F,
Alfies Antique Market
NW8 8DT London, 
United Kingdom

EXCEPTIONS

1. Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged;
2. Please note that earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund or exchange any earrings purchased at On Slowness;
3. Also exempt from any refund or exchange are Bespoke, made to order items or jewellery altered to a customer request.